Getting Started

Troubleshooting

Using Pylot

The band doesn’t work after a firmware update

After a firmware update (OTA) of the band, it doesn’t work

When there is a firmware update, the app will highlight that there is an update available. Click this button and follow the on-screen instructions. It should be smooth and quick.

If the update finishes and your band won’t turn on, there was likely an interruption during the update and the band is stuck in OTA mode. The Pylot app should recognise this and then try and complete the update. If not, follow the steps below.

1. Download the EFR Connect app on either:
1. iOS
2. Android
2. Download this file onto your phone
Pylot_band_v2.0.8.0.gbl188.5KB
3. Open the EFR Connect app, and it will immediately start scanning.
4. If your band is stuck in OTA mode, you will see a device called ‘OTA’. Click ‘Connect’ next to this device.
5. It will show a screen like this where you can select the ‘OTA firmware’ option.

6. That will bring you to a screen like this where you can select the downloaded file above and start the OTA.

This should restore your band, and you are good to go. If not, ensure your band is charged and try this, or contact us on support@trypylot.com