Pylot Support

Getting Started

Troubleshooting

Connect the band Data quality issues The band turns off Band dead after update

Using Pylot

Understanding Flow & Fatigue Optimal time & length Live recommendation Daily summary Trends Tags Firmware Update Poor data quality

Getting started

Charge your headband

Charge your headband with a USB-C cable for 60-90 minutes before use.

When fully charged, the LED will turn solid white.

Power on

Press and hold the power button for ~3 seconds to turn your headband on or off.

The LED will flash when turned on, and the HRV sensor will emit a green light.

Putting on your headband

Position the headband so the HRV sensor is in the center of your forehead and the single EEG sensor is to the left. Wear the headband 1-2cm above your eyebrows. Ensure there is no hair between the sensors and your skin.

Tighten your headband

Adjust the strap so the headband is comfortably firm. This is to ensure the sensors have good contact with your forehead. You should be able to slide the headband on and off your head without needing to adjust the tightness with each use.

Download the app

To download and install the Pylot app on Windows and Mac, go to trypylot.com/downloads

Connect to the app

Open the app on Windows or Mac, and power on your headband. Ensure your computer has Bluetooth and it is enabled. DO NOT pair the headband to your computer in settings.

Data privacy

Your data is stored securely by Pylot so it can interpret your cognitive performance and provide personal recommendations. This includes using your EEG and HRV data to provide feedback on your flow, fatigue and optimal work times.

None of this data is shared with third parties, and it is only available to relevant staff at Pylot.

If you wish to delete your account and data, please get in touch with us at support@trypylot.com

Refund policy

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